How to Confidently Allow Mobile Messaging in Your Regulated Firm

End-to-end encryption protects messages during transmission by scrambling normal text into an unreadable format, thereby preventing some forms of cyberattacks. With it, only permitted senders who are “members” or who download the app are allowed access to send messages, making these applications often seen as less hazardous alternatives to email or SMS.

Because of its appeal, many companies have turned to messaging applications that offer end-to-end encryption, such as Signal, WhatsApp, and Telegram. Additionally, because encrypted messaging applications are ephemeral, messages and other data transmitted between mobile devices will instantly vanish once they have been read by a receiver.

However, because consumer-grade messaging apps were not built with the intention of being used by businesses, they lack the security features essential for business. While end-to-end encryption protects communications in transit from outside surveillance, consumer-grade messaging apps offer no security against someone screenshotting, sharing, or forwarding a message to an unintended recipient. This implies that after communication has been received, it may be easily leaked. The truth is that encryption only protects communications to a certain extent.

Moreover, aside from security, companies also have to ensure communication compliance. Using modern messaging apps has increased the challenges of fulfilling this obligation. Regulatory agencies such as SOX, HIPAA, HITECH, and FINRA place regulations on corporations to monitor and archive mobile communications. Their policies require businesses to employ a secure mobile messaging platform to archive text messages from Android or iOS smartphones, as well as categorize the stored material according to regulatory requirements to guarantee mobile compliance.

A firm must have a secure instant messaging network where employees may communicate from faraway places in order to archive in real-time. A built-in archiving and a high level of automation may help businesses with self-service archiving and monitoring.

Get more information about secure mobile messaging in firms in an infographic by Telemessage.